Refund policy
Returns, Exchanges and Order Issues
Last updated: July 21, 2026
Made-to-order products
Every Roadie Merch product is produced after an order is placed. Because we do not carry traditional finished inventory, we generally cannot accept returns or exchanges for change of mind, personal preference, or selecting the wrong size or color.
Please review the product description and available sizing information carefully before placing your order.
Damaged, defective or incorrect products
If your order arrives damaged, defective, misprinted or materially different from what you ordered, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs showing the entire item and the issue
- A photograph of the size tag if the issue involves the garment or size
- A photograph of the packaging or shipping label if you received the wrong item or the package was damaged
Once the issue has been reviewed and approved, we will arrange a replacement at no additional charge or issue an appropriate refund to the original payment method.
Please do not mail an item back unless we specifically ask you to do so. Approved damaged or defective items generally do not need to be returned.
Sizing and color exchanges
We cannot offer exchanges when the size or color ordered was received correctly. Because each replacement must be produced as a new order, customers are responsible for selecting the correct size and color before checkout.
Small variations between a finished garment and its published measurements can occur during manufacturing. If you believe an item falls materially outside the stated sizing information, send us a clear photograph of the garment laid flat and measured with a ruler or measuring tape.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order.
Orders move into production quickly. Once production has begun, changes and cancellations may no longer be possible. Sending a cancellation request does not mean the order has been cancelled; we will confirm whether the request was successful.
Incorrect or incomplete addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Address changes are not guaranteed once an order enters production. If an order is returned, lost or undeliverable because the supplied address was incorrect or incomplete, the customer may be responsible for the cost of producing and shipping a replacement.
Lost or delayed packages
If an order has not arrived by its estimated delivery date:
- Verify that the shipping address on your order confirmation is correct.
- Check with other members of your household, neighbours, building management or mailroom.
- Contact the shipping carrier or local post office using the tracking information.
- Contact Roadie Merch with your order number if the package still cannot be located.
Delivery issues should be reported no later than 30 days after the estimated delivery date. Claims submitted outside this period may no longer qualify for investigation, replacement or refund.
Orders marked delivered by the carrier will be reviewed individually. A replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.
Refunds
Approved refunds are issued to the original payment method. Processing time after a refund is issued depends on the customer’s bank or payment provider.
Original shipping charges are not refundable for correctly fulfilled orders or customer ordering errors.
Consumer rights
Nothing in this policy limits any rights or remedies available under applicable consumer-protection law.
Contact us
For return, replacement or order-related questions, please contact us through our Contact Us page. Include your order number so we can locate your order quickly.