Shipping policy
Shipping and Delivery Policy
Last updated: July 21, 2026
Products are produced to order
Roadie Merch products are produced after an order is placed. Delivery time therefore includes two separate stages:
- Production and fulfillment
- Carrier transit and delivery
Most orders leave production within approximately 2–7 business days, although production can take longer during peak periods, holidays, stock shortages or unusually large orders. Production and delivery dates are estimates and are not guaranteed.
Estimated shipping times
Once production is complete, typical standard carrier transit times are:
- United States: approximately 2–5 business days
- International destinations: approximately 10–30 business days
These are carrier estimates after production and do not include weekends, holidays or customs delays. Available shipping services and the final shipping charge are shown at checkout.
Shipping origins
Roadie Merch works with independent production partners in multiple locations. An order may be produced and shipped from the facility best suited to fulfill it.
The shipping origin shown on a package does not necessarily reflect Roadie Merch’s business location.
Split shipments
Items in the same order may be produced by different facilities. As a result:
- Products may arrive in separate packages.
- Packages may arrive on different days.
- Each package may have its own tracking number.
- Shipping charges can vary according to product type and fulfillment location.
Tracking
Tracking information will normally be emailed once an order ships. Tracking can take several business days to begin showing movement after a label is created.
Some shipping services or destinations may use limited or untracked carrier services.
Address changes
Review your delivery address carefully before completing checkout.
Contact us immediately if an address needs to be corrected. Once an order enters production, an address change is not guaranteed. Changing the destination country is not supported after production begins.
Roadie Merch is not responsible for delivery problems caused by an incomplete or incorrect address supplied by the customer.
Carrier delays
Delivery estimates are not guaranteed. Delays can occur because of:
- Severe weather
- Carrier disruptions
- Holidays and peak-volume periods
- Customs processing
- Production delays
- Incorrect or incomplete addresses
- Regional service interruptions
Although Roadie Merch cannot control carrier operations, we will help investigate orders that appear to be lost or significantly delayed.
International shipping, customs and import charges
International orders may be subject to customs duties, tariffs, import taxes, brokerage charges or other fees imposed by the destination country.
Unless collected during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price. Roadie Merch cannot predict or control customs charges.
Refusing a package because of customs charges may result in the customer being responsible for additional production, return or reshipping costs.
Missing packages
If tracking has stopped updating or an order has not arrived by its estimated delivery date, follow the steps in our Returns, Exchanges and Order Issues policy.
Contact us no later than 30 days after the estimated delivery date so we have time to investigate the shipment.
Contact us
For shipping questions, please contact us through our Contact Us page. Include your order number so we can assist you efficiently.